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Tracfone: Products & Services

Tracfone is a company that offers pre-paid cell phone service and cellular phones. They have no bills, no contracts and no credit checks associated with their pre-paid services. They offer features such as talk, text and web. They also offer double minutes on some of their phones. They offer to allow the customer to keep their phone number.

Tracfone: Company Background

Tracfone was founded in 1996. It was first known as Top Telecom Inc. In November of 2000, they changed their name to Tracfone. Their headquarters is located in Miami, FL. The president of the company is Frederick J. Pollak. They offer customer service through telephone, direct mail and email. They also offer SafeLink Wireless, which provides a free cell phone and a limited number of voice minutes each month for low-income-eligible families (one per family) who do not use Lifeline services offered by any other phone or wireless company.

Tracfone: Customer Feedback & Reviews

There are mixed customer reviews for Tracfone. Some customers are unhappy with the phone service, and the customer service. One customer said, "Customer service is terrible.  Don't even try to call.  The customer service representatives speak very poor English and they don't understand what you are trying to explain to them.  The phones are of very poor quality.".

Other customers like the phone service, and the low prices. One customer said, "Over the years the service department for TracFone has improved so much that I would say it is the best customer service department of any device I own. With infinite patience they will talk you through any problem. Furthermore it is easy to add minutes either on line or by telephone.".

Tracfone: Business Credibility & Trustworthiness

Tracfone is a Better Business Bureau accredited company since June 30, 2003. On the BBB rating scale of A+ to F, the BBB has given Tracfone a rating of A+. They have had 6861 complaints in the past 3 years and 2347 complaints in the past 12 months. All of the complaints have been closed. Most of the complaints are regarding problems with the products or services.

Tracfone: Website Popularity & Google Ranking

Alexa traffic ranker shows Tracfone ranks 11,998 globally and 2,110 in the United States. They have a reputation of 1,007 sites linking in. The average user views about 6 pages per day. The most frequent users of this page are females over 65 years old with some college education. They tend to browse this site from home.

Google PageRank gives Tracfone a rating of 5 out of possible 10 points.

Tracfone: Social Media Presence

Tracfone has a Facebook page with 24,225 likes. They use this page to communicate with their fans and showcase their merchandise on this page. They have a Twitter with 1,433 followers. They update this page frequently. They have a YouTube page with 413 subscribers. They have a Google+ page and a blog. They also have a sign up for special offers. Lastly, they offer a forum for users to connect and learn about the product.

Tracfone: Website Security & Safety

Tracfone collects and uses personal information for business purposes. Tracfone will not sell, trade or disclose any personal information to third party companies.

Tracfone states, "TRACFONE has gone to great lengths to implement technology and security features to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and TRACFONE, based on its judgment, will continue to enhance its security procedures as new technology becomes readily available.".

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Tracfone: Pricing & Packages

Tracfone has competitive pricing. When comparing Tracfone to other companies that sell the same kinds of merchandise, I found that most companies are more expensive than Tracfone, some companies are less expensive than Tracfone, and there are many companies that cost about the same as Tracfone for the products that they sell.

Tracfone: Shipping Rates & Policies

Tracfone offers the following shipping methods on their products:

  • PO Box / Rural Route (USPS) - costs $6.95
  • Fed Ex 3 Day Ground - costs $4.95
  • Fed Ex Overnight - cost $14.95

Please note that these shipping rates only apply to phones and accessories. Phone cards and minutes do not have shipping fees, as there is no need to ship these products. Also, these items can be purchased at a retail store, and in that case shipping also does not apply.

Tracfone: Payment Methods Accepted

Tracfone accepts payments via Visa, MasterCard, American Express or Discover. They do not offer any other payment methods at this time. All items must be paid in full at the time of purchase.

Please note, this product can be purchased in retail stores, so whatever method of payment these stores accept can be used for purchase at the store.

Tracfone: Returns, Refunds & Exchange Policy

Tracfone offers a 30 day money back guarantee. They do not refund phone minutes. They also offer exchanges. They do not offer any information about what restrictions these returns include, or how to move forward with a return or exchange. I would recommend contacting them for additional return information and restrictions.

Tracfone: Product images & screenshots
Tracfone Coupons
Get Get 40 Bonus Minutes with purchase of 90 Service Day 400 Minute Airtime Card @ Tracfone
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Get Get 100 Minutes Free on Order of 120 Minutes @ Tracfone
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Tracfone Rating Summary
Customer Reviews
Tracfone Average Rating:
(1 rating)
Tracfone 2 out of 5 based on 1 ratings. 1 user reviews.
Irene Nevins — 63 months ago
2.0 Star Rating: Needs Improvement
“"Not available in your area, select a new zip code"”

After researching the Tracfone site, deals and coupons, I decided upon the free phone with the purchase of 120 minutes deal as a good fit for me. Problem is, once you enter your zipcode you are informed the deal is not available in your area. What a waste of my time.

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Get 40 Bonus Minutes with purchase of 90 Service Day 400 Minute Airtime Card @ Tracfone
Get 20 Bonus Minutes with purchase of 120 Minute or more Airtime Card @ Tracfone
Get 60 bonus minutes with purchase of 120 minute card @ Tracfone
Get 100 Minutes Free on Order of 120 Minutes @ Tracfone
Get Purchase 400 Minutes - Get 250 for Free @ Tracfone
Get Free Shipping @ Tracfone